• We are unable to make changes to orders once submitted

  • Due to recent events we have experienced with shipping carriers delays and unable to guarantee overnight shipping

  • We ship on business days only

  • Ground shipping orders can take up to 48 hours to process

  • Ground shipping is delivered by USPS, and 3rd Business Day, 2nd Business Day and Overnight

  • For 3rd Business, 2nd Business and Overnight orders, orders must be placed by 10AM PST to be shipped the same business day. Otherwise, it will be shipped the following business day.

  • We now offer insurance to help cover the cost of lost, damaged or stolen packages. 

  • We cannot ship to P.O. Boxes or APO / DPO addresses

  • All orders are subject to address verification

  • If you would like to sign for package please contact rahcompetition@yahoo.com 

  • Please allow an additional 5-10 days for shipping for Black Friday & Cyber Monday sales and all big sale days

    1. 1) All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of or released to the carrier before a claim is completed as photographs will be required. Failure to comply will result in the denial of the claim due to insufficient packing.
    2. 2) Concealed damage allows for the discovery of loss or damage up to 15 days after final delivery. The loss is deemed to have possibly occurred during the insured transit. Discovery of loss or damage occurring 16 days or later after final delivery is deemed to have occurred while the shipment was NOT in transit, and therefore, is not covered.
    3. 3) In case of loss or damage to the covered package the following must be completed:
      1. a) The Insured will file immediate notice of non-delivery, damage, or shortage with Shipsurance;
      2. b) The Insured will complete a Shipsurance claim form and provide all required documents to Shipsurance within one hundred and twenty (120) calendar days from the date of shipment. If the Carrier has liability and their remittance (Carrier's claim check and stub) or response has not been received by the Insured within the 120 day timeframe, all other claim paperwork must be received by Shipsurance within one hundred and twenty (120) calendar days from the date of shipment.
      3. c) A complete claim submission must include a Shipsurance claim form, a copy of the carrier's tracer form, a copy of the invoice, photos of damaged goods and packaging, a repair estimate, a claim statement signed by the recipient (or intended recipient), and any other documentation requested by Shipsurance. Additionally, due to certain proprietary fraud markers, Shipsurance may request an onsite inspection, a mail theft report, a sworn testimony, an itemized inventory, or a police report. Failure to complete the claim form and follow all claim instructions could lead to non-settlement of claim.
      4. d) If the shipment is sent by the United States Postal Service (USPS) or consolidators, complete claims must be submitted and received by Shipsurance within one hundred and twenty (120) calendar days of the shipment date. If the claim is for loss the Insured must wait twenty (20) calendar days (Domestic shipments) or 40 calendar days (International shipments) before filing claim with Shipsurance.
    4. 4) Any damage to package that was not repaired must be made available to us or Shipsurance, if requested.
    5. 5) Once a claim has been accepted and approved by us, prompt payment will be made to the Insured.
    6. 6) We and Shipsurance will rely on the determination of responsibility made by the original Carrier to assist in substantiating the loss.