FAQS & Agreement
ALL COMPETITION SUITS, SWIMWEAR, PERMADE SUITS AND PRE WORN. NO REFUNDS, EXCHANGES or RETURNS.
WHEN SHOULD I ORDER MY COMPETITION SUIT?
Get started early. We recommend ordering your suit at least 2-4 months ahead from your show. Your suit will be due closer to your show date and we will contact you for final measurements.
If International please order 18-14 weeks before show date. Shipping international takes 5-10 weeks ground. Rush options available.
HOW LONG DOES IT TAKE TO MAKE MY COMPETITION SUIT?
We have a 4-8 week turnaround time. We offer rush options.
3 week rush AND 2 week rush
If under 7 days email rah@rahcompetition.com
HOW LONG DOES IT TAKE TO MAKE MY SWIMWEAR ORDER?
We have a 1-4 week turnaround time
HOW LONG DOES IT TAKE TO MAKE MY POSING SUIT ORDER?
We have a 1-4 week turnaround time
I JUST STARTED PREP, WHAT SIZE TOP DO I GET AND WHAT ABOUT MY MEASUREMENTS?
Email rah@rahcompetition.com, If you need help picking out sizing and help with measurements.
Your suit will be due 2-3 weeks before your show date. On your suit due date, we will email you, asking for your final measurements. We will sew your suit to your size and then ship it to you within 1-2.
HOW DO I GET MY SUIT ADJUSTED?
We offer suit adjustments for competition suits at a certain price point depending on adjustments. Adjustments include
Hip adjustment- let out or take in
Ruched bottom back- Let out or scrunched more.
Underbust strap length adjustment
You will be responsible for any shipping fees.
To start your adjustment process please see adjustment page
CAN I CHANGE OUT MY CONNECTORS?
Yes, there is a fee and shipping cost. Please see adjustment page to purchase your new connectors
HOW DO I GET MY SUIT ALTERED?
Please email rah@rahcompetition.com with your request. There will be a alteration fee and shipping cost.
HOW CAN I CHECK ON MY ORDER?
Once you have placed your order, you will receive an order confirmation. Within 5-7 business days, you will receive a email with your suit due date, if ordered thru the custom pro bikini designer. On your suit due date, we will contact you for final measurements or you can email us first. Once we receive your measurements, your suit will be shipped out within 7-10 business days with the tracking number in USA. If you had a custom product page made for you to purchase your suit, please read the description.
For all non custom competition suit orders, you will receive a tracking number as soon as it ships so you can check the status and see when it will arrive. We use USPS or UPS to ship all orders in the US
I PUT THE WRONG SHIPPING ADDRESS, WHAT DO I DO?
If you need to make a change to your address, please contact customer service at rah@rahcompetition.com before your order ships to make sure it arrives at the right place.
MY PACKAGE IS HELD UP OR NOT MOVING?
Contact you Local USPS OR UPS directly they will have better information for you. There have been delays due to Covid and Holidays. If you see it's held up somewhere please contact carrier first, give it time to see if your package shows up before contacting us.
MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
RAH Competition is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier USPS or ups. Once your claim has been filed, please contact us directly at rah@rahcompetition.com with information regarding your situation and your claim number.
CLEANING SUIT- HAND WASH AND HANG DRY. Use gentle mild detergent with no Clorox or harsh chemicals. Do not rub on it abrasively. hand towel and soft hand motion in circles to clean.
Do not dry clean or put in washer or dryer. This will damage your suit.
WHERE ARE YOU GUYS LOCATED?
Rohnert Park, California
DO YOU OFFER FITTINGS?
Yes by appointment only, please email rah@rahcompetition.com to schedule yours today.
I'M NOT COMPETING OR SWITCHED MY SHOW DATE.
If you are no longer competing, bikini still needs to be paid in full and no refunds. If you rescheduled your show date and you are on a payment plan all payments must be paid as we have it set to schedule.
If you paid half payment for your suit and have not paid the remainder by the time agreed upon. I will hold suits for up to 3-1 year and sell at my discretion.
Color may differ slightly from pictures on your device
Variations typically occur due to monitor calibration, studio lighting, or differences between dye batches in manufacturing.
Not responsible for broken connectors or stones falling off. All suits are double checked before mailing out, to insure quality is on point. do not bend connectors. If a couple stones have fallen off we are not responsible to fix. You may request stones to replace up to 20.
Suits are mostly hotfixed on. Hotfix stones have a glue backing and are heat pressed. the glue backing melts into the fabric and creates a very strong bond.
Some suits require hand glued stones, depending on stone.
We use a variety of crystal brands and a variety of crystallized glass brands, depending on suit design.
Suits are custom handmade to order to measurements given by client. If suit is not fitting due to wrong measurements given, client will need to pay to have fixed or remade. Our suits fit and compliment the body. We have a patternmaker/grader in house.